General Questions

What if the power is knocked out at our location?

XOP Networks recommends that the equipment be deployed with a minimum of 1000 VA UPS. That will keep the unit running for 1 hour in case of loss of power.

In case of mission critical applications, our customers deploy two geographically redundant systems. The system's software keeps both sides synchronized 100% of the times using real time data base replication. In case of extended power outage, the surviving system can be used for handing emergency situations.

As a further back up, XOP Networks can keep a copy of customer’s database on its customer care servers and allow use of that server during emergency situations. Please contact XOP Networks Customer Support department if that is required.

How do I know that my USN system is up and running?

If you dial the main bridge number and hear a prompt requesting you to enter a PIN, the system’s voice application is in operational state.
If you can log into the system that means all networking aspects between your computer and the USN server are operational.

Can I place my company’s logo on the Web Portal?

A customer can upload their own logo in place of XOP Networks logo via the System Configuration page on the admin interface.

Does the system generate any reports automatically?

The system automatically generates a usage and system health report every midnight. It captures previous day’s usage data. The report also tabulates month to date and year to date reports. These reports give sufficient information to the administrator so that he/she can determine if additional capacity is needed. In addition to the usage report, data is provided on the status of various components of the system such as Hard disk drives, Operating system etc.

What type of reports can I generate as an administrator?

A system administrator can set up various queries to determine usage by individual moderators, by service type etc.

How do I know when I need to add ports?

Different businesses have peaks at different times. The administrator can watch all calls on the Real View link. Visually, he/she will be able to tell if the system is running close to its maximum capacity or not. With Release 5.0, the USN will also provide a histogram that displays number of ports in use by the hour.