At XOP we constantly strive to make our customer’s experience with our products better. This Service Assurance Package is another example of just that
XOP Networks, Inc., a developer of software based Value Added Service (VAS) platforms and Audio Conference Bridges announced availability of ‘Service Assurance’ package to its Digital Collaboration Bridge (DCB) and Universal Service Node (USN) Audio Conference Bridge customers.
The XOP Networks’ DCB and USN conference bridges provide feature rich Audio Conferencing, Firebar Dialout Conferencing and Voice and SMS blast Mass Notification Applications. Frequently these conference bridges with above applications are deployed in mission critical situations. To ensure the expected very high availability, XOP Networks products can now be upgraded with Service Assurance package. With this package, additional test capabilities are added that allow a customer to automatically test the voice trunks (TDM or SIP based) and the associated web portal, either on demand or on scheduled recurring basis. In case any issues are found the system automatically alerts the appropriate personnel.
The Service Assurance Package is available to all customers at no charge that are under Hardware Warranty and Software Maintenance Agreement with XOP Networks.
“This capability allows our customers to have peace of mind as they are assured that their conference call or their mass notification application hosted on their XOP Networks equipment will always work when needed,” said Doug Jacobs, VP of Sales at XOP Networks. Customers wanting to avail this capability should contact their XOP sales representative.
“At XOP we constantly strive to make our customer’s experience with our products better. This Service Assurance Package is another example of just that,” said Sudhir Gupta, XOP Networks’ CEO.
About XOP Networks
Headquartered in Dallas, Texas, XOP Networks was founded in 2002 and is backed by a seasoned management team. Deployed at multiple Cellular Operators, Fortune 100 companies, CLEC/IOC customers, Government organizations, DOD networks (Air Force, Army and Navy) XOP Networks' products allow customers to boost employee productivity, increase business efficiency and enhance emergency communications. Having both TDM and VoIP interfaces, XOP products allow customers to seamlessly transition their value added services from legacy circuit switched networks to VoIP based packet switched networks.