Warranty Support

XOP Networks provides hardware warranty and software maintenance support for all its
products. Please see the associated PDF documents for details.

XOP Networks, Inc. provides warranty support for its products, free of charge, for a period of one year along with the initial purchase of the product.
A customer may subsequently purchase extended support beyond the first year by paying the agreed annual charges for the same.

XOP Networks’ support process includes a well defined structured multi-level (L1 to L4) issue reporting, response and resolution method, clearly defining the SLAs for different levels and escalation paths for the same.