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Role of WebRTC capable Audio Conference Bridge in Virtual Call Centers

  • Post Author:admin
  • Post published:06/29/2014
  • Post Category:Audio Conferencing / Conference Call Bridge
  • Post Comments:0 Comments

In a typical Call Center an Automatic Call Distributor (ACD) routes in coming visitor calls to support Agents based on their skill set, availability etc. In case of a Virtual…

Continue Reading Role of WebRTC capable Audio Conference Bridge in Virtual Call Centers

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