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Case Studies

CrashNet System Replacement

The XOP Networks’ Ringdown Firebar Conference Server meets all requirements, in an economical and highly reliable Linux based platform that can be scaled from 8 to 96 ports, as illustrated in the following application of a Primary and Secondary Crash Network.

Using Click-to-Call in a Call Center

Call centers allow members of the public to call a group customer service agents. Typically there are more members of the public calling than there are customer service agents, so the callers need to wait in a call queue. A specialized software element, called an Automatic Call Distributor (ACD) decides when a call from the call queue is to be connected to a customer service agent.