Download Case Studies

Case Studies

CrashNet System Replacement

The XOP Networks’ Ringdown Firebar Conference Server meets all requirements, in an economical and highly reliable Linux based platform that can be scaled from 8 to 96 ports, as illustrated in the following application of a Primary and Secondary Crash Network.

Using Click-to-Call in a Call Center

Call centers allow members of the public to call a group customer service agents. Typically there are more members of the public calling than there are customer service agents, so the callers need to wait in a call queue. A specialized software element, called an Automatic Call Distributor (ACD) decides when a call from the call queue is to be connected to a customer service agent.

Close Menu