Mass Notification Application is designed to send multi-modal messages to thousands of people during emergency and non-emergency situations.
- Select communications medium to be used for message delivery (Voice only, Email only, Voice and SMS, etc.)
- Use built-in ‘Find-you’ capability to increase the probability of delivering a message.
- Send caller-ID of your choice that can be used by cell phones to display associated ‘caller name’ (e.g., Security Alert’) – leading to higher percentage of people picking up a message.
- Send messages on-the-fly or at scheduled times.
- Control the speed of dialing out.
- Send messages over multiple iteratative attempts.
- Send voice message as an attachment to email.
- Send ‘all clear’ message to only those that received an earlier message.
- Display real time call activity and a progress bar on a Web Portal.
- Abandon a Mass Notification session in progress via web portal or through DTMF.
- Provide ‘Announcement Box’ capability that allows a moderator to store a message that recipients can call back and hear.
- Build multiple Call Out groups using a single CSV file.
- Share groups between different Moderators.
- Provide summary and detailed reports on call completions (Busy, No Answer, Answering machine etc.)
| Feature | How it works | Benefits |
|---|---|---|
| Pre-recorded message delivery. | Pro-actively build call out groups. Pre-record messages and tie groups and messages into Group Alert sessions. Trigger dial out from Web Portal or with incoming phone call. | Make messaging a planned activity. No need to search for address books at the time of actual need. |
| On-the-fly Message Delivery. | Dial into the server, enter a PIN, record/re-record a message and send. | Quick dissemination of emergency oriented messages. |
| Built-in ‘Find–You’ capability. | System captures up to four phone numbers per individual and dials them successively until making a positive contact. | Increases probability of delivering a message. |
| Announcement Box capability. | Moderator periodically dials in and records a message in an announcement box. People can call in and hear the updated message. | Great way to inform people during changing emergency situations such as hurricanes, blackouts etc. |
| Re-iteratively contact the un-contacted. | Set up Group Alert with ‘un-contacted’ option. Trigger same Group Alert multiple times until message is received by desired percentage of recipients. | No wasted calls. Iteratively build up the percentage of people who received calls. |
| Send message to ‘contacted’ people. | Use ‘swap’ to convert contacted into un-contacted and send a new message. | Only people who received a previous message will get the new message. Great way to send ‘all clear’ message. |